How do I get free shipping?
It's not a stretch! After discounts and before tax, if your order is valued at $35 or more - it ships free!
Small orders are expensive for us to fulfill, so you'll have to pay a $5.95 shipping charge on orders under $35.
When will I get my order?
Quick! We ship out of Sacramento, California, and we only ship via USPS 2-3 day service - no ground, ever.
If you place your order by 12pm PST, we'll dispatch it same day - meaning that you can expect to receive your order within 3 business days! If you live in the non-continental US, add another day.
What is Co-Kan's return policy?
Returns are free. We boast a 30 day satisfaction guarantee on all itabags and accessories we offer as well as all products marked "By Co-Kan", meaning that you have 30 days from receipt to file a return or exchange request by contacting us. We'll send you a label free of charge, don't buy one yourself! We humbly ask that you send the items back to us in the best condition possible; pin prick free bags only please!
When we say "satisfaction guarantee", we mean it. You don't need a reason to return a Co-Kan product - we're not happy if you're not happy! Of course, this means we also cover defects in craftsmanship or cosmetic issues. Just write to us at hello@co-kan.co or through our contact form!
Lastly, if you accidentally damage your Co-Kan product or if you're not sure if you're eligible, we sincerely encourage you to write in. We might be able to help or direct you to somebody who can! Even if you're past the 30 day limit, just write in and we'll see what we can do! Like, we just want you to be happy. Seriously.
We cannot accept returns of blind boxes. (ó﹏ò｡)